Customer Care: 1-844-638-5584 Option 5
Se Habla Español 1-844-638-5584 Opción 4
Available Hours / Days of Operation:
9:00am – 5:30pm EST / Monday – Friday
National Theft Search & Recovery is committed to assisting vehicle owners through the complexities of searching and locating their vehicles if they were to go missing or be stolen. While assisting law enforcement with additional ways of searching, locating, identifying and recovering vehicles when they are deemed as stolen.
When registered for our services, we will make an attempt to reach the registrant / account holder yearly with the intent to 1st keep the account updated and 2nd to offer renewal for any services that are set to expire. If information on the account needs to be updated (ie. vehicle, address, phone #, etc.), contact our customer service department. You may also make the changes on your own by hovering over the “CONTACT” button in the yellow header bar located above with your cursor. Click the “ACCOUNT STATUS/UPDATE” button and log in.
*If you have been contacted about a “EXPIRING SERVICES” or a “RENEWAL” that is due. You may have had services that were added to your account when initially activating; that have expired or will expire soon. Below you will find a quick review of the different services that are active or may be available when renewing.
Active: Decal Database Access to Identify & VPR Tracking for Locating Stolen Vehicles (Primary Vehicle) - (Vehicle Ownership Duration)
Active: Decal Database Access to Identify (Household Vehicle) - (Decaled Vehicles’ Ownership Duration)
Active: Vehicle Maintenance Assistance (Primary Vehicle) - (Primary Vehicle Ownership Duration)
*New* Activate: Recovery Guarantee (Buy Buck Policy) (Primary Vehicle & Additional Decaled Vehicle) - (If Added Vehicle Ownership Duration) *Availability matters on the date of registration.
Renew to Continue: VPR Tracking (All Household Vehicles Not Primary Vehicles) - (12 Months)
Renew to Continue: Family Identity Theft Recovery (Contact, Spouse & Under 26-year-Old / Senior Dependents) - (12 months)
Renew to Continue: Vehicle Maintenance Assistance (Household Decaled Vehicles) – (12 Months – *Some registration packages include for duration of ownership)
*New* Added when Renewing: Mala Rewards (Discount / Coupon Program for Daily Savings for Customer and Household) *Availability matters on the date of registration. (12 Months)
VEHICLE THEFT RECOVERY
Six (6) Traceable Paint Etching Decals and Two (2) Warning labels for registered vehicle. (Household Decaled Vehicle Database Access Continued for Ownership Duration) *Note: Some packages may include license plate security screws and/or other devices.
Online access to update registrant’s personal and vehicle information.
VPR Tracking for all vehicles registered at registrant’s address or for other added location devices (Household Vehicles Paid Yearly – Primary Listed Vehicles Have This Available for Ownership Duration)
Provide tracking services 24/7 once notified of theft for thirty (30) days.
Provide law enforcement access into the National Theft Search and Recovery Database for decal identifying in the event of a theft.
Provide law enforcement with coordinates of spotted locations from VPR tracking resources.
Correspond with involved law enforcement agencies as we receive spotted locations of missing vehicle.
If the decal-ed and registered vehicle isn’t recovered within (30) days from the notification date of theft to NTSR; either a full refund will be issued to the listed vehicle owner or they may qualify for our "buy back policy" after 24 hours, (restrictions may apply).
MAINTENANCE & SERVICE DISCOUNTS
Discounts on Repairs, Maintenance, Parts, Accessories & Rental Vehicles **CONTINUED BENEFIT FOR RENEWING**
Vehicle Maintenance Assistance – When initially registering your primary listed vehicle you chose to add additional household decaled vehicles, by renewing you will continue to receive ALL the discounts a large commercial fleet company receives when using our preferred service affiliates for the household decaled vehicles as well.
We have negotiated with some of the largest repair, maintenance, part and service providers in the country. These are the special rates that we pass down to our Preferred Loyalty Customers.
Examples of the services you may use and save money on are Repairs, Oil Changes, Tire Rotations, Alignments, Brakes, Fluids, Filters, Parts, Accessories, Roadside Assistance & Rental Vehicles.
*All repairs come with a limited warranty from each repair facility*
** The initial registration service of work receipt has a list of preferred service affiliates. **You may also download our free App on your smart device, which offers a Service Center Mapping option that includes account information for the qualified centers. Save up to 30% from the retail cost.
Review Initial Account Registration “Service of Work” terms to find duration of availability.
FAMILY IDENTITY THEFT RECOVERY
NTSR 3 Generation Family Identity Theft Recovery Service ** MAY HAVE BEEN ADDED WITH INITIAL REGISTRATION OR THIS BENEFIT MAY BE AN ADDED BENEFIT FOR RENEWING **
If you become a victim of identity theft, you will be assigned your own personal Recovery Advocate who will do the legwork for you to recover your good name, no matter how long it takes.
Your family benefits include: (Family Involvement Restrictions)
A Personal Recovery Advocate assigned to manage your identity recovery process.
A Fraud Recovery Package, with activation forms and instructions for immediate action provided to you by email, or overnight delivery.
A Customized Recovery Plan put into action by your Recovery Advocate as soon as you sign your activation forms.
At the close of your case, your Advocate will provide you with a summary of your credit scores and status of your post-event results
In addition, your Advocate will provide past-recovery follow-up for 12 months to guard against further problems
MALA GROUP REWARDS
By protecting your vehicle and renewing anti-theft and recovery services you are also doing your part to prevent, solve and/or stop crime. When renewing you also receive an added account benefit for 12 months from the date of purchase/renewal.
The Registrant / Account Holder will be subscribed into a coupon and saving National membership that will help the user save on things most people do day to day. They will receive discounts on dining & food, shopping (in store and online), entertainment, travel, home improvement, vehicle services and much more. Yearly average savings are reported over $1700 a household. This is only offered to limited Registrants. Contact NTSR for information on how to qualify today!
NTSR is confident in the timely recovery of your registered vehicles if stolen. For prequalified accounts we are now offering to add a guarantee of recovery which is identified as our Buy Back Policy. If the guarantee is added to your account with a registration or renewal of services.
NTSR’s Buy Back Policy **IF ADDED BENEFIT FOR RENEWING SEE “SUGGESTION” BELOW**
If NTSR can’t assist with and/or confirm recovery of the Primary or Household decaled vehicle listed on your account within 24 hours from the NTSR confirmed active report time and the missing vehicle is deemed as “stolen” by law enforcement; or the vehicle is recovered in the 24-hour time frame and there are damages that exceed the initial registration cost. We will send the account holder a payment in the amount of the initially waived registration for service discount cost. Which is to be used toward the vehicle damage repair or for whatever the account holder sees fit, (additional restrictions and requirements apply; review suggestion below).
Suggestion: If Buy Back is added to terms of account after renewal - Following your account renewal, please remove one of our previously placed NTSR paint etching decals and keep it in a safe place, (keep with your account paperwork; outside of registered vehicle). The reason for doing so is in the case your vehicle is stolen and isn’t returned in the allotted time frame of 24 hours. We will continue to search; but it is required to send us at least one previously allocated decal for us to “buy back” and reimburse the account holder. This also will be required if we are reimbursing you for any damages cause by the theft.